Welcome to The Look Store’s Frequently Asked Questions (FAQ) page. Contact us if you have any questions you think should be included.

FAQs

Who is The Look?

We are a furniture importer, distributor and retailer, a Home Staging company and we are also Interior Designers – based in Auckland. We can supply our furniture customers nationwide. We carefully select and import furniture from Europe and Asia to style our show homes. Since we need to import large quantities for ourselves, we make what we buy available to you as well.

Why shouldn’t I buy from a big retailer?

A retailer is essentially the middle man between you and the importer – so you’re paying extra. With The Look, there is no middle man. We import and sell direct. So you benefit from quality furniture at lower prices.

Where do you source your product?

Most of our range is manufactured in China with designs drawn from the latest New Zealand and European trends.

Does the furniture come assembled?

Most of our furniture is delivered flat-packed. The assembly is very easy and clear instructions are included. We can assemble for you and there is an assembly charge involved. The delivery costs also increase with assembled furniture, please contact us to make arrangements. Our friendly staff are always happy to help and can process orders over the phone if there are any additional requirements.

Do you ship to anywhere in New Zealand?

Yes we do. We may have to add surcharges to extremely out of the way places. We use third party carriers and shop around for the best prices, but freighting large packages always carries a cost, with rural deliveries adding that much extra. Enter your postcode on checkout and freight will be calculated. (Enabled soon). If any issues arise just call us, our friendly team are always happy to help. You’re welcome to use your own carrier if you prefer. We recommend that you choose a specialist fragile freight carrier so your furniture arrives undamaged.

Do you have more than one store?

We have our retail outlet at 20 Maidstone Street, Auckland and this, our online furniture store. By using the web we can make our furniture accessible throughout New Zealand.